FREE SHIPPING ITEMS
For customers that have chosen our FREE SHIPPING option, please bear in mind that we will only provide you with our Proof of Shipping. You will be able to track your order’s whereabout after that. If after 60 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.
If your order is over $75, we will automatically update to FAST SHIPPING (Free) option, so that you will be able to track your order at all times, until it arrives your doorstep.
HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please contact us within 45 days from receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Only items purchased directly from beautyCHAO.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. BeautyCHAO reserves the right to deny any return.